Blonde Birdie

Mission Statement:

At blonde birdie we are committed to bringing new and exciting items to our customers along with our personal attention to detail. We strive to find product lines that are unique and delightful and something that will bring continued joy to our customers. At blonde birdie our goal is to treat our customers the way we would like to be treated. We are always open to feedback- please let us know what’s on your mind. Suggestions, questions, product requests- we want to hear it all. Our gift-wrap and packaging is unique and eco-friendly and can be tailored to suit the occasion. And finally, at blonde birdie we are consumers too, so we understand how important it is to provide a secure shopping environment and to safeguard the private information you entrust to us.

Happy Shopping from blonde birdie! 
 

Contact Us:

 
blonde birdie

210-508-3899
www.blondebirdie.com
customerservice@blondebirdie.com

**Please note- we are an online-only boutique.
We do not have a phyiscal address that is open to the public.**

Ordering, Payment Options & Shipping Information:

blonde birdie accepts Visa, MasterCard, and American Express. Sales tax is applied only to orders being shipped within the state of Texas (8.125%).

Your order will be shipped via UPS Ground or USPS Ground, unless other options are selected during the checkout process. After placing your order, you will receive two emails from us: the first is to confirm that your order was received, and the second is to confirm shipment of your items and will include a tracking number. Shipment tracking information often takes 24 hours to appear in the UPS and USPS systems. Sorry- no local pick-up.

Placing orders with blonde birdie constitutes acknowledgement and agreement to our terms and conditions.

Returns and Exchanges:

At blonde birdie, we prideourselves on offering a unique selection of well-made products. If for any reason you are not totally satisfied with your purchase, please return the unused item in its original condition (including any warranties, manuals or other parts) within 30 days and we will issue you a website credit for the merchandise, excluding shipping costs. “Original condition” means that there are no scratches, marks or blemishes on the item; there are no signs of wear on the products; the products must not have been sized or altered in any way, and tags have not been removed. To ensure our items are in saleable condition, we cannot accept a return of any item with any indication that it has been used. Please note that for your safety and protection, bath and personal care products are not returnable. Also items that are special ordered from a vendor at the request of a customer are not returnable. We do not refund the cost of services such as gift wrapping or shipping (excluding transactions were a mistake was made on the part of blonde birdie- in which case a full refund including shipping may be given- please contact us for more information.)

At this time, we do not offer refunds, website credit only.

To expedite processing of your return, please email us at customerservice@blondebirdie.com with the following information:

-Order Number

-Description of Item to be returned,

-Reason for Return, i.e. damage, wrong size, etc.

-(In case of exchange only) The name or number of the new product you wish to order

We will reply promptly with an email containing instructions and a Return Authorization number to include with your return. Blonde Birdie cannot be held responsible for items lost in transit during the return process.

Gift Wrap and Packaging:

Obviously, our world is changing around us and we need to be aware of how our actions affect it. With this in mind, we strive to use as many recycled supplies, packaging products, and gift-wrap materials as possible. Our products are packaged in a nest of shredded paper, which cushions and protects each item. The strips of paper are small, but if you look closely, you might recognize an advertisement out of your favorite magazine. Our gift wrap consists of recycled paper from Elum topped off with an eco-friendly ribbon and our lovely tags. We are happy to hand-write a message to include at your request. The cost for the gift wrap is small, but the impact it will make on the recipient is BIG.

Privacy Policy:

We make every effort to protect the personal information of our customers. We use special secure (SSL) connections to ensure that your private information stays private. Any credit card information we collect is used solely for the purpose of your order and does not remain in our system once the order is completed. We will use your email for the purpose of keeping you informed about new items or events. We will never share, rent or sell your email address or any other personal information. At any time if you wish to no longer receive emails from blonde birdie, contact us and you will be promptly removed from the mailing list.